Shipping Rates and Procedures
All Berlin Gardens Furniture items are free to ship in the continental United States.
Standard Common Carrier (LTL) Shipping:
We will arrange the best shipping methods.
Normal common carrier (LTL) deliveries do not include liftgate service. If liftgate services are required, this must
be stated on the original purchase order, and there will be an $85 - $120 upcharge.
Customer Pickup (CPU):
You may pick up an order at the manufacturing facility in Berlin, OH if desired. Your order will be available for pickup in 10 business days (two weeks). The dealer needs to give a minimum of three days notice to
be able to pick up an order. To schedule a pick up, please contact customer service at 800.488-2588 or email:
Returns:For returns please email firstname.lastname@example.org or contact customer service at 800-488-2588 for authorization to return a product. The customer is responsible for all freight charges on unwanted items that are being returned. Items that are packaged properly and deemed resalable will be credited to the customer's credit card, less a 15% restocking charge. Products that are discontinued or have been assembled are not returnable.
Freight Claims:Damages and shortages must be identified upon product delivery. Shortages need to be determined by comparing packing slip with actual products delivered. Damages of any kind should be noted on the Delivery Receipt. Both the freight carrier and the customer must sign the Delivery Receipt indicating product damages. Photos of damage must be sent along with a copy of the Delivery Receipt, immediately to customer service via email to email@example.com or faxed to 330-863-2580 if any damage is detected. Freight damages or shortages reported more than two weeks after delivery may not be honored by the freight carrier or Cedar Outdoor Furniture, Inc.